What Does the Future of Grocery Shopping Look Like? 3 Trends on the Horizon

The grocery industry, like retail in general, is changing – and fast. Today, there are more food shopping options for consumers than ever before, including meal kit delivery services, curbside pickup, online ordering, and more. Women are no longer the primary shoppers, millennials are turning to mobile apps for on-demand meals, and just about everyone is on the hunt for some kind of specialty, Read More

The Impact of Store Maintenance on Customer Acquisition and Retention

A tidy, attractive, well-kept sales floor is one of the first “commandments” of a successful retail business. Nobody is going to want to spend any time – or any of their hard-earned cash – in an unpleasant environment. A store’s physical appearance reflects directly on the quality of the products for sale, so it’s critical that retail executives dedicate sufficient resources towards store Read More

Why Mobile Apps are Changing the Game for Facilities Management

Mobile device usage has been a part of everyday life for quite some time now. Have a burning question that’s driving you crazy? Touch one button or use a simple voice command to get an answer from Siri. Forgot your wallet at Starbucks? Use your mobile wallet to scan to pay. Mobile devices allow us to be more efficient in the multi-tasking world we live in, staying connected to one another in ways Read More

5 Common Mistakes to Avoid in the Work Order Management Process

Facilities managers know how complicated the nature of their job can be. Between having to manage tens, hundreds or even thousands of locations, managing hundreds of partners (internal and external), and striving to meet everyone’s expectations of what facilities should be - pristine, high-functioning, safe, and up to brand standards - it can be a lot to juggle. And at the core of all these moving Read More

Why Grocery Businesses Should Prepare for Cashierless Checkout Technology

Standing in lines has been the bane of the grocery shopper’s existence since supermarkets first popped up in neighborhoods around the country. Supermarket chains have employed all sorts of gimmicks and technologies to solve this problem – everything from three’s a crowd that relied on more cashiers to self check-out stations that relied on none. Now, digital transformation is offering up Read More

How Businesses are Coping with the Skilled Labor Shortage

The strong US economy has created a white-hot labor market across both white and blue collar jobs. More than seven million jobs went unfilled in the United States this month – yet the labor participation remains under six million workers.  Clearly, the math doesn't add up. This is a major predicament for businesses across all verticals, from the restaurant industry to construction and Read More

How Mobile Site Audit Tools Ensure Brand Consistency and Compliance

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair & maintenance services from commercial contractors. The Challenge Customers come into your stores every day, expecting a positive experience.  How your customers perceive your brand is based on the conditions of all your locations.  Today, your stores and facilities have a direct Read More

How AI Can Help You Do More with Your Facilities Data

Though the concept itself was born out of a Dartmouth University lab in 1956, Artificial Intelligence (AI) is finally making its mark today as a mainstream technology – one that businesses are adopting seriously and at scale. Right now, almost half of the corporate world has embedded AI into at least one business process. This is up from 20 percent just two years ago, according to the Wall Street Read More

Utilizing Automation Technology to Help Providers Streamline Their Operations

For contractors and service providers, automation technology is a way to streamline operations and holistically improve the user experience. With a unified platform that makes it easy to communicate and establish expectations, you can simplify processes and ultimately improve performance. When you find yourself working with a wide array of customers and service providers, the ability to Read More

3 Technologies You Need to Reduce Costs at Your Multi-Location Business

There are now more multi-location businesses than ever. The most tangible example of these are in retail, an industry which actually added almost 4,000 net new locations in 2018 in the face of the supposed “retail apocalypse.” However, the margin for error is thin: Businesses operating multiple locations must employ operational best practices and the latest technologies to ensure ongoing Read More

Who Will Win the Grocery Wars? Find Out in ServiceChannel’s New State of Grocery Report

Big things are happening in the grocery world: online grocery sales have more than tripled between 2013 and 2018, while meal kits, on-demand delivery services and other digital alternatives increasingly tempt shoppers away from traditional grocery shopping. Amazon continues to shake things up after its acquisition of Whole Foods, making its same-day grocery delivery service free for all Prime Read More

3 Emerging Technologies for Sustainable Refrigeration

Refrigeration and air conditioning are arguably two of the greatest innovations of the 20th century, having reshaped societies everywhere by improving health, sanitation, and overall quality of life. ‘What happens in Vegas,’ for example, wouldn’t be much without refrigeration and air conditioning keeping all those gamblers, diners, and entertainment seekers oh-so-comfortable inside the mega-towers Read More

3 Tips for Dealing with Facility Management Budget Cuts

A recent Forbes survey of nearly 600 senior executives uncovered some interesting insights on the topic of digital transformation. In terms of top business priorities, the survey found that revenue growth was number one, followed closely by cost cutting. In today’s heavily automated, digitally-driven business environment, it’s no surprise that corporations are starting to scrutinize the “legacy” Read More

3 Strategies for Cost Containment Within Facilities Management

As any first-year finance-major student can tell you, there are two big levers that businesses can use to maximize profit: Increasing revenues and containing costs. The latter is especially applicable in today’s competitive corporate landscape – yet when most businesses implement a cost containment initiative, they mostly focus on the most obvious cost centers - the lowest of the low hanging Read More

Hear What Our Customers Had to Say at ServiceX 2019

ServiceX 2019 truly exceeded our expectations. Attendance at this year’s event was incredible, breaking records from all prior years. We had the opportunity to connect with customers, industry leaders, and friends who came from far and wide, each with a keen interest in learning more about what ServiceChannel has to offer.  Our theme throughout the event was focused on the importance of Read More

How Asset Management Automation Can Prevent Overspend

Asset and inventory tagging and management is kind of like going to the dentist for most operations people: It’s good for you to do but nobody really likes to do it. Things could be worse, though. You could be in charge of asset tagging and management at Wal-Mart’s scale, which involves 900,000 fixed and movable assets and equipment.  Now multiply the complexity of managing those assets Read More

Bats, Squirrels, and Onion Peeling Take Center Stage at ServiceX 2019

To our customers, prospective customers, and all other ServiceX 2019 attendees, thank you. It was so good to see all of you at our annual event. ServiceChannel prides ourselves for delivering unprecedented transparency and visibility in how our customers and their many providers interact with each other. While our platform is world-class in this area, sometimes there is no substitute for Read More

ServiceX 2019: What to Know Before You Go

We can’t wait to welcome you to ServiceX 2019! We’ve spent the last several months lining up speakers, preparing the space, and putting together incredible content to educate attendees on the latest trends and topics in facilities management – and we think this year’s event will be our best yet.  With all the excitement, of course, comes plenty of logistical planning: We put together this guide Read More

Increase Efficiency and Optimize FM Performance with Data Analytics

In the many years we’ve had the privilege of hosting our user conferences, we have seen remarkable advancements in how facilities managers approach their profession. FMs that we interact with today are taking a more strategic, analytical approach to their day-to-day tasks. They are no longer content as simply the “fixer-uppers” of the business when problems crop up with buildings or equipment. Read More

Harnessing FM Data to Strengthen Relationships with Your Business Partners

The digital era we live in today is certainly not lacking in terms of the volume of data we collect. Industry experts estimate that since 2013, we will have doubled the amount of data collected each year, going from 4.4 trillion to 44 trillion gigabytes by 2020. The facilities management world is no exception to this trend. The problem, however, is this: Despite the deluge of data itself, Read More