November 12, 2019
New ServiceChannel Report Reveals How Online Shopping has Changed Grocery Customer Expectations

PLEASANTON, Calif., Nov. 12, 2019 /PRNewswire/ — Until recently, the grocery industry has been relatively insulated from the effects of ecommerce. But now the scales are beginning to tip: online grocery sales have more than tripled between 2013 and 2018, while meal kits, on-demand delivery services and other digital alternatives increasingly tempt shoppers away from traditional in-store grocery shopping. ServiceChannel’s new study, the “The State of Grocery Report: Are You Creating the Right Customer Experience for the Modern Shopper?” highlights the growing “omnichannel grocery shopper” segment, reveals their new, distinctive set of grocery store expectations, and ranks the in-store experiences that are most likely to resonate with them… Read More

November 6, 2019
ServiceChannel Hires ServiceNow Executive Christopher Mills to Lead Sales

ServiceChannel, the #1 facilities management platform, today announced the appointment of Christopher Mills as the company’s new Senior Vice President of Sales. He joins the company from ServiceNow, where he led sales for their Customer Service Management solution. At ServiceChannel, Mills will lead global efforts to add to the more than 500 leading global brands currently using the platform to improve customer experience and lower operating costs…. Read More

July 30, 2019
ServiceChannel Announces Annual Conference for Facility Management Industry

ServiceChannel, the #1 facilities management platform, today announced that registration is open for ServiceX19, its annual customer conference to be held in Scottsdale, Arizona at the Omni Scottsdale Resort & Spa Montelucia from Sept. 22-24, 2019. At ServiceX19, attendees will meet with peers to discuss challenges and best practices, learn how amazing facilities are the new key to business success and experience immersive demos showcasing the future of facilities management, all to help them deliver a stellar customer experience at each and every physical location…. Read More

May 21, 2019
New ServiceChannel Report Reveals What Causes Customers Not to Return to Brick and Mortar Stores

With total U.S. retail sales climbing to $3.6 trillion last year and sales in physical stores accounting for roughly 85% of that, the competition for in-store customers is a multi-trillion dollar battleground. According to new data from ServiceChannel’s “The State of Brick and Mortar Retail Report,” retailers who have not proactively invested in their physical presence leave themselves prone to disappointing in-store experiences and bad business consequences. Unlike other recent studies, this new report analyzes what causes customers to not return to a retail location, and specifies the root causes for the 70% of shoppers who have endured a negative experience in the last six months. The study is being shared with ServiceChannel’s 500 retail customers and over 50,000 commercial contracting partners as a unique form of diagnostic for improving the retail experience… Read More

May 15, 2019
ServiceChannel Named a Leader in 2019 IDC MarketScape

ServiceChannel, the #1 facilities management platform, today announced it has been named a leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled CMMS Applications 2019 Vendor Assessment. ServiceChannel enables prominent brands with multiple locations to deliver a best-in-class customer experience across all locations by automating services for facilities and assets, delivering real-time transparency into repair and maintenance costs, and providing visibility into service provider performance… Read More

April 22, 2019
ServiceChannel Automates Compliance with New EPA Mandates for Facilities

ServiceChannel, the number one facilities management platform, today announced the launch of its new ServiceChannel Refrigerant Tracking Manager to help brands remain compliant with new EPA regulations and achieve GreenChill certification for their commitment to safeguarding the environment. By helping companies adhere to specialized protocols for repairing and maintaining assets that use refrigerants, the new solution helps grocery chains, convenience stores, and other businesses with “cold chain” assets transform refrigerant use from a source of risk to a source of strength… Read More

September 24, 2018
ServiceChannel Unleashes the Next Wave of IoT Innovation in Facilities Management

ServiceChannel, the leading facilities management platform, announced it will integrate Microsoft Azure cloud services as part of its strategy to accelerate the understanding and adoption of IoT technologies by real estate and facilities professionals. Announced at TRANSFORM, ServiceChannel’s Annual User Conference, the integration sets the stage for a wave of IoT innovation that will allow multi-site businesses to improve the on-site experience for customers while reducing operational and equipment costs… Read More

September 18, 2018
Energy Control Consultants and ServiceChannel Enable Retailers to Lower Energy and Maintenance Costs

Energy Control Consultants, Inc., a leading provider of building management systems to the retail industry, announced that the company has joined ServiceChannel’s solution partner ecosystem to provide building control system integration and monitoring services. The collaboration and technical integration with ServiceChannel, the leading facilities management platform, simplifies and automates the identification of energy wasting activity and equipment-related problems, thereby reducing energy spend, eliminating unnecessary service calls and improving customer comfort and satisfaction… Read More

August 28, 2018
ServiceChannel Posts Record Sales Growth, Helping Global Brands Address The $100 Billion Facilities Management Blindspot

ServiceChannel, the leading facilities management platform, announced that its second quarter set a record in terms of sales growth and business momentum, surpassing all previous full years in the company’s history. The company also delivered significant enhancements and extensions to its product offerings, launched new strategic partnerships, and appointed seasoned executives to key roles. This quarter, ServiceChannel also opened an office in Silicon Valley to further deliver on its mission to optimize the $100 billion that U.S. multi-location organizations, like Bloomin Brands, Cole Haan, CVS Health, Louis Vuitton, and Under Armour, spend on their facilities management annually… Read More

August 20, 2018
ServiceChannel Recognized by JMP Securities as one of 2018’s “Hot 100 Privately Held Software Companies”

ServiceChannel, the leading facilities management platform, announced that it has been named one of the “Hot 100” privately-held software companies by JMP Securities. The Hot 100 list is published annually by the San Francisco-based investment bank and is based on the evaluation of multiple criteria including financial growth, products and services, quality of the leadership team, and market potential… Read More

July 10, 2018
ServiceChannel Facilities Management App Now Certified in the ServiceNow Store

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that the ServiceChannel Facilities Management app has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of ServiceChannel with ServiceNow… Read More

May 7, 2018
ServiceChannel Announces Solution Integration at ServiceNow Knowledge18

ServiceChannel, today announced the submission of a new integrated solution for ServiceNow and its Bronze sponsorship of the ServiceNow Knowledge18 conference. Knowledge18 is the largest gathering of professionals sharing how they are leading digital transformations across their companies and delivering great customer and employee experiences. The conference will be held May 7 to 10 at The Venetian in Las Vegas… Read More

April 10, 2018
PRSM Votes ServiceChannel CEO to its Board of Directors

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced that the Professional Retail Store Maintenance Association (PRSM) has elected ServiceChannel CEO, Tom Buiocchi, to its Board of Directors. Tom was nominated by a committee of PRSM retail and service provider members, and joins representatives from Gap, Walmart, TD Bank, Staples Canada, Nike, Luxottica Retail, and adidas America, among others on the board… Read More

March 26, 2018
CVS Health, ServiceChannel Host April 3 Webinar: Elevating Facilities Management Within Your Organization

Join ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, and CVS Health, the largest pharmacy healthcare provider in the U.S., for a free webinar highlighting the importance of adopting automated facilities management (FM) technology and its impact across the company… Read More

March 20, 2018
Ecofit and ServiceChannel Partner for Innovative Asset Management Solution

Ecofit, the leading Internet of Things (IoT) solution provider to the fitness industry, today announced that the company has joined ServiceChannel’s solution partner ecosystem to provide proactive equipment monitoring and predictive failure resolution for health and fitness facility owners and managers. The collaboration and technical integration with ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, simplifies and automates the identification of an equipment-related problem, thereby speeding resolution, lowering cost, and improving customer satisfaction… Read More

March 20, 2018
ServiceChannel Drives Increased Visibility and Compliance with New Refrigerant and Inventory Capabilities

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, announced two new, fully integrated extensions to its Service Automation platform for facilities professionals. New asset management capabilities extend to now manage refrigerant and related compliance challenges, while the recently released inventory functionality tracks ongoing parts and supplies usage and stocking levels. These new features expand the platform’s offerings by ensuring regulatory compliance and providing greater visibility into holistic facilities repair and maintenance costs… Read More

March 5, 2018
ServiceChannel Further Revolutionizes Facilities Maintenance with IoT-Fueled Asset Tagging and Management

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, today introduced enhancements to its Asset Manager capabilities, to provide increased visibility into the details of all physical assets, including work history and maintenance, warranty, and preventive maintenance information. ServiceChannel utilizes new Asset Tagging and management technologies in this solution, which helps the company to extend its Service Automation suite, and further accelerates the transformation of the multi-billion dollar facilities and contractor management market to a more modern, data-driven and automated approach… Read More

January 31, 2018
ServiceChannel Strengthens Executive Team with Key Appointments

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, today announced Kevin Ferguson as the company’s new chief revenue officer (CRO) and Todd Lutwak as its new head of business and marketplace development… Read More

January 22, 2018
ServiceChannel, Sit-n-Sleep, and Powerhouse Dynamics Host Webinar for Retailers to Unlock Significant Improvements Through Smart Facilities Marketplace Management

Join ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, Sit-n-Sleep, one of the nation’s fastest-growing mattress retailers, and Powerhouse Dynamics for a free webinar highlighting the profound business benefits that result from strategic retail facilities management on Tuesday, January 23 at 2 p.m. EST… Read More

September 11, 2017
ServiceChannel Launches Enhanced Artificial Intelligence Capabilities to Drive Exceptional Customer Experience and Efficiencies

ServiceChannel, the leading SaaS service automation platform for facilities managers, contractors, and technicians, announced a broad roadmap and a new set of artificial intelligence features at its annual user conference in Las Vegas. The new features presented at ServiceChannel CONNECT include discrete capabilities for facilities managers, contractors, and technicians, empowering them to provide a more efficient, consistent, and positive experience for their store, hotel, restaurant, or healthcare facility visitors… Read More

September 6, 2017
ServiceChannel Hosts Annual CONNECT User Group 2017 in Las Vegas

ServiceChannel, the leading SaaS service automation platform for facilities managers, contractors, and technicians, today outlined the agenda for its annual ServiceChannel CONNECT User Group on September 11-12 in Las Vegas. ServiceChannel CONNECT is a two-day event that brings together more than 200 facilities management (FM) professionals from retail, restaurant, healthcare, financial, and other industries who share a need to manage multiple physical locations more efficiently and effectively. Participants will hear from prominent keynote speaker Doug Stephens, founder of the Retail Prophet, and attend sessions to further their knowledge of the latest facilities management and site operations technologies… Read More

August 30, 2017
ServiceChannel Announces New Partner Program to Expand Ecosystem and Market Leadership

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today announced the company’s new solution partner program. Now, leaders in adjacent solution categories can seamlessly integrate with the ServiceChannel platform, granting customers a broader set of capabilities and benefits. Customers will gain greater transparency, automation and efficiency through one common user experience… Read More

June 8, 2017
Ferguson Brings its Facilities Management Operations into Era of Cloud, Big Data and Mobility with ServiceChannel

ServiceChannel today announced that Ferguson, the largest distributor of plumbing supplies in the United States, has deployed its software solution. The company will use it as the basis for building a centralized facilities management program and significantly streamline its maintenance and repair operations at more than 1,400 locations across the United States… Read More

June 2, 2017
ServiceChannel Founders to Launch New Venture

ServiceChannel today announced that company co-founders Steven Gottfried and Serge Lubensky are leaving the company to launch a new technology investment firm, Re:Tool Ventures. This new company will focus on commercial facilities and contractor applications that extend the value of the ServiceChannel platform, which Gottfried and Lubensky created more than a decade ago… Read More

May 2, 2017
ServiceChannel Announces $54 Million in Funding from Accel

ServiceChannel today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach… Read More

April 13, 2017
ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

ServiceChannel today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making… Read More

March 21, 2017
ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

ServiceChannel today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one… Read More

March 6, 2017
ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

ServiceChannel today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017… Read More

February 14, 2017
ServiceChannel Strengthens Executive Team with Two C-Suite Appointments

ServiceChannel  today announced that it has bolstered its executive leadership team with the appointments of Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer... Read More

February 1, 2017
Tavistock Restaurant Collection Increases Operational Transparency and Consistency with ServiceChannel

ServiceChannel  today announced that Tavistock Restaurant Collection became the newest restaurant portfolio to select ServiceChannel for more visibility and transparency of its facilities management operations such as spending, budgeting, vendor performance and automated invoice processing... Read More

January 18, 2017
ServiceChannel Helps Wolverine Worldwide Empower Its Stores with Transparent and Efficient Facilities Management

ServiceChannel  today announced that Rockford, MI-based Wolverine Worldwide has deployed its facilities management software to better manage its repair and maintenance requirements across 300 stores comprised of some of the most familiar brands in footwear including Sperry Top-Sider, Merrell, Hush Puppies, Sebago, Saucony, Stride Rite, and Wolverine Boots... Read More

November 3, 2016
Waterstones Transforms Facilities Management through ServiceChannel Software

ServiceChannel today announced that Waterstones, the largest book seller in the United Kingdom, has implemented ServiceChannel in its internal facilities management practice to replace a legacy, completely outsourced model across its nearly 300 locations... Read More

October 25, 2016
ServiceChannel Selects PromisePay to Optimize Payments for Facilities Management and Contractors

ServiceChannel today announced it has chosen PromisePay to power the company’s multi-billion dollar marketplace after an extensive competitive selection process... Read More

September 29, 2016
ServiceChannel Updates Site Audit Manager to Deliver Unprecedented Transparency and Actionable Insights for Facilities Inspections

ServiceChannel today announced the newest version of its Site Audit Manager application designed to capture standardized facilities condition data while on-site using mobile devices, empowering facilities managers to make more informed budgeting decisions and monitor location condition trends – all fully integrated with their work order creation process… Read More

September 28, 2016
ServiceChannel Featured in PRSM Association ‘Best Practices Book’ for Retail FM

ServiceChannel today announced that it has been featured as a contributor in the 2016 Best Practices book of retail facilities management case studies published by the Professional Retail Store Maintenance Association (PRSM), the authority on retail, multi-site facilities management. The book is designed to help the industry improve the bottom line at retail stores, by strategically driving efficiencies through effective retail facilities maintenance business practices… Read More

September 15, 2016
SendaGuy Now Debuts Mobile App for NYC Restaurants at Taste Talks’ Future Food Expo

SendaGuy Now, a Manhattan-based startup seeking to revolutionize the way independently owned restaurants in New York City request and receive repair and maintenance services, showcased it’s platform at the Taste Talks Future Food Expo which took place at the Wythe Hotel in Williamsburg, Brooklyn on Saturday September 10thand Sunday, September 11th Read More

September 15, 2016
Sally Beauty Supply Modernizes FM Operations for Enhanced Visibility and Transparency

ServiceChannel today announced that Sally Beauty Supply, a specialty retailer and distributor of professional beauty supplies operating more than 5,000 stores globally, including more than 4,200 in North America alone, has deployed a ServiceChannel service automation solution to modernize many aspects of its facilities management operations through automation... Read More

July 28, 2016
New Analytics Offering Strengthens ServiceChannel Business Intelligence Capabilities

ServiceChannel today introduced ServiceChannel Data Direct, a new data warehousing solution that gives users on-demand access to facilities management data that can be easily and seamlessly integrated with other customer-specific data to enable more comprehensive and transparent business intelligence across the enterprise... Read More

July 13, 2016
ServiceChannel Energizes Internal Facilities Team at O2 Fitness

ServiceChannel today announced that its customer O2 Fitness, a regional chain of 24 full-service fitness centers, recently migrated from its legacy computerized maintenance management system (CMMS) to the ServiceChannel SaaS service automation platform in order to help its internal facilities management team more efficiently initiate, track and manage repair and maintenance work orders... Read More

June 22, 2016
ServiceChannel Enables Razzoo’s to Make Informed ‘Repair or Replace’ Decisions in Real-time

ServiceChannel today announced that Razzoo’s Cajun Cafe, a popular restaurant chain headquartered in Dallas, Tx., has successfully implemented ServiceChannel Service Automation throughout its 20 locations to achieve benefits .. Read More

June 8, 2016
ServiceChannel Identifies Transparency between Facilities Management and Service Providers as Most Critical Success Factor

ServiceChannel today launched a nationwide program designed to improve the collaboration and transparency between facilities management teams and service providers through modern tools, technologies and techniques that deliver unprecedented visibility across all aspects of their business relationship... Read More

May 18, 2016
CorePower Yoga Optimizes Contractor Management and Accountability through ServiceChannel

ServiceChannel today announced that Denver-based CorePower Yoga has implemented ServiceChannel Service Automation to overhaul its highly decentralized facilities maintenance and repair processes to achieve meaningful benefits... Read More

April 25, 2016
Success in Retail Sector Drives ServiceChannel Growth and Momentum

ServiceChannel today announced that it is again exhibiting at the PRSM National Conference taking place this week to provide facilities management professionals in the retail industry with the latest technical innovations,  information resources, solutions, networking and knowledge-sharing opportunities... Read More

March 30, 2016
ServiceChannel Broadens Analytics Suite with New Data Exploration Tools, Dashboards and Alerts

ServiceChannel today further expanded its analytics and business intelligence offerings provide greater transparency and operational visibility to its customers... Read More

March 14, 2016
ServiceChannel to Exhibit at the 2016 RFMA Annual Conference

ServiceChannel today announced that it will be exhibiting at the Restaurant Facilities Management Association (RFMA) annual conference, the largest gathering of restaurant facilities professionals and solution vendors... Read More

February 16, 2016
ServiceChannel Appoints Brian Serino as Chief Revenue Officer

ServiceChannel today announced the appointment of Brian Serino as Chief Revenue Officer responsible for integrating and aligning all sales-oriented activities and programs throughout the company... Read More

February 3, 2016
ServiceChannel Acquires Big Sky Technologies to Accelerate Innovation in Service Automation for Facilities and Operations

ServiceChannel today announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations... Read More

December 9, 2015
Fast-Growing Philz Coffee Reinvents Its Facilities Management Operations with ServiceChannel

ServiceChannel today announced that Philz Coffee successfully deployed its solution company-wide in order to gain better visibility and improve efficiency of its facilities maintenance operations in the face of rapid corporate expansion... Read More

November 10, 2015
’wichcraft Creates ‘Happier Stores’ through ServiceChannel Service Automation

ServiceChannel today announced that ‘wichcraft, a New York-based hand-crafted sandwich chain that Conde Nast Traveler named as one of the world’s best, recently deployed its leading SaaS service automation platform for facilities managers and contractors as a company-wide effort to streamline its facilities maintenance and enable its employees to focus on delivering higher levels of customer service… Read More

October 7, 2015
New ServiceChannel Offering Helps Enterprises Increase Compliance in Managing Contractors and Suppliers

ServiceChannel today announced the availability of ServiceChannel Compliance Manager, a new web-based module designed to help enterprises efficiently monitor and manage regulatory and corporate compliance requirements of their facilities repair and maintenance contractors, and equipment and parts suppliers… Read More

September 30, 2015
ServiceChannel to Host NextGen 2015 UK at PRSM International Retail Exchange

ServiceChannel today announced that it will host the United Kingdom version of its user group meeting series, called NextGen 2015, as part of its corporate sponsorship and activities at PRSM International Retail Exchange at the Westbury Hotel… Read More

September 10, 2015
ServiceChannel Accelerates Company Momentum with Record Revenue Growth, Customer Acquisition, and R&D Expansion

ServiceChannel today announced record results for key areas of its business through the first half of 2015 including revenue, bookings, customer acquisition rate and the volume of invoices processed, which now exceeds $4 billion on an annualized basis… Read More

August 26, 2015
Brightside Academy Partners with ServiceChannel and Accelerates Service Requests by 93 Percent

ServiceChannel today announced that Brightside Academy, an early education and child care provider with 60+ locations throughout the Northeast, has successfully deployed its leading SaaS service automation platform to achieve significant cost saving and operational efficiencies, including the reduction of time required to resolve service requests by more than 90 percent… Read More

August 17, 2015
ServiceChannel Mobilizes Service Automation With New, ‘On-the-Go’ Capabilities

ServiceChannel today launched a new version of its mobile app that enables its customers to create, search, assign and resolve repair and maintenance service orders more quickly and more efficiently using mobile devices such as iOS and Android smartphones and tablets… Read More

July 28, 2015
RaceTrac Accelerates Facilities Maintenance and Repair Improvements through ServiceChannel Service Automation

ServiceChannel today announced that its customer RaceTrac improved maintenance and repair services across its distributed enterprise of more than 700 convenience stores by integrating the ServiceChannel portfolio within its operations… Read More

June 8, 2015
ServiceChannel Invests in LearningChannel to Empower Facilities Managers With Advanced Service Automation Expertise

ServiceChannel today announced that it is launching a new corporate education program targeted at its global customer base by opening ServiceChannel LearningChannel, to deliver free customer training via a number of live, instructor-led courses on diverse topics related to service automation-enabled facilities management… Read More

May 13, 2015
ServiceChannel Executive, Sid Shetty, to Present at the GoodData ‘Make Money Summit’

ServiceChannel announced today that Siddarth Shetty, the company’s VP of Global Services division will present at the GoodData Make Money Summit on how business intelligence and data analytics has helped ServiceChannel enable its customers to convert visibility and insights of their enterprise data into customized, actionable information in order to make more informed business decisions, take faster actions, and save significant costs… Read More

May 5, 2015
ServiceChannel Closes New Funding, Implements Growth Initiatives

ServiceChannel announced that it has completed a substantial equity financing and added to its senior management team to fuel its continuing growth and position the company to pursue new market opportunities… Read More

April 28, 2015
ServiceChannel Hosts Spring User Group Conference at PRSM2015 National Event

ServiceChannel today announced that it successfully hosted the spring version of its semi-annual end-user group, the company’s seventh, at this week’s PRSM2015 National Conference, the retail industry’s largest exhibition and educational event for facilities management… Read More

April 28, 2015
Service Automation for Facilities Management Becoming Increasingly Strategic for Urgent Care Providers

ServiceChannel today unveiled the results of a research project of the urgent care market that reveals how providers can better manage their growth, create competitive advantages and deliver enhanced experience for patients through a proactive, automated approach of their centers and clinics… Read More

April 21, 2015
ServiceChannel Customer to Discuss the Benefits of End-to-End Service Automation at Knowledge ‘15

ServiceChannel announced today that one of its leading customers will be presenting the need for modern, highly distributed enterprises to extend service automation outside the company to outside contractors and trade suppliers. This topic will be discussed as part of ServiceChannel’s participation at the ServiceNow Knowledge15 Conference, an end-user event focused on ways cloud services can transform service management across the enterprise… Read More

April 20, 2015
ServiceChannel Executive, Sid Shetty, to Discuss Future of Facilities Management at Texas A&M College of Architecture

ServiceChannel announced today that Siddarth Shetty, the company’s VP of Global Services division will present at the College of Architecture at Texas A&M University on various topics related to the future of facilities management including how enhanced visibility and real-time analysis of enterprise data is helping to streamline operations, reduce costs and improve planning… Read More

April 8, 2015
ISM-7 Counties Appoints Bashir Abdallah, ServiceChannel’s Head of Supply Chain Products, as Technology Chairperson

ServiceChannel, the leading service automation platform for facilities managers and contractors, today announced that Bashir Abdallah, the company’s Head of Supply Chain Products, has been appointed by the 7-Counties affiliate of the Institute for Supply Management as its Technology Chairperson… Read More

March 31, 2015
ServiceChannel Supply Manager Helps Unite Facilities Management, Corporate Procurement and Strategic Suppliers

ServiceChannel announced growing adoption of its recently introduced ServiceChannel Supply Manager among facilities management departments who are using the solution to automate and standardize enterprise-wide purchasing of equipment, parts and supplies… Read More

March 11, 2015
ServiceChannel Executive Discusses Transformative Effects of Big Data Analytics for Facilities Management at Upcoming Industry Events

ServiceChannel today announced that Siddarth Shetty, Vice President of Global Services, will be presenting at two upcoming industry events on technology trends and best practices that will help facilities managers better use big data analytics and business intelligence… Read More

February 12, 2015
ServiceChannel Enhances Cloud-Based Platform with Enterprise Features, Mobile Capabilities and Advanced Analytics

ServiceChannel today introduced a number of major technology advancements to its industry-leading cloud-based software platform. The enhanced ServiceChannel portfolio is designed to deliver “more valuable properties” via innovative, automated, and operationally efficient ways to find, manage, analyze, and pay for services via a global network of external contractors… Read More

November 4, 2014
ServiceChannel Opens New Office In Columbus, Ohio to Better Service Key Customers and Community

ServiceChannel today announced that it is continuing its corporate expansion with the opening of a new office in Columbus, Ohio. This mid-west location will serve chiefly as a customer service center for clients whose corporate headquarters are located in the region… Read More

March 4, 2014
ServiceChannel Completes Examination in Conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization

ServiceChannel today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of August 1, 2013 through January 31, 2014 that was performed by an independent auditing firm… Read More

February 11, 2014
ServiceChannel Launches New Contractor Scorecard to Deliver Industry Standard in Cost and Performance Tracking

ServiceChannel today announced the release of its new contractor scorecard, called MyScorecard, with KPIs to its network of over 45,000 contractors… Read More

January 29, 2014
ServiceChannel Analytics Now Powered by GoodData to Deliver State-of-the-Art Business Intelligence Platform

ServiceChannel today announced that it has partnered with GoodData, the leader in cloud business intelligence, to help deliver a state-of-the-art, big data reporting and analytics platform to its customers… Read More

August 28, 2013
Terminix Chooses ServiceChannel Software to Manage National Subcontractor Network

Terminix, the largest pest control company in the world, has selected ServiceChannel’s Private Network software as a service (SaaS) application to source, credential and manage compliance of their subcontractors nationwide. Terminix, a ServiceChannel enabled contractor, operates in 45 states in the U.S. and 14 countries around the world… Read More

June 25, 2013
Ruby Tuesday Selects ServiceChannel as Restaurant Facilities Services Management Platform

ServiceChannel today announced that Ruby Tuesday, Inc. (NYSE: RT) has chosen its technology to streamline facilities management across its 750 locations throughout the United States… Read More

June 6, 2013
ServiceChannel and POE Partner to Streamline Facilities Management for Healthcare

ServiceChannel today announced that it has joined forces with Partners for Organizational Excellence (POE), to bring awareness of its solutions and its many benefits to facilities in the healthcare sector… Read More

June 4, 2013
ServiceChannel’s Momentum Continues to Grow as it Hosts its Fifteenth User Group Meeting
Long time clients such as Burlington Present Benefits of Platform

ServiceChannel today announced that it has experienced significant growth in the first half of 2013. Most recently the company concluded its fifteenth user conference in which five leading national retail customers shared their best practices with more than fifty retailers and restaurant groups. In addition, ServiceChannel added twenty new retail and restaurant customers to its growing list of customers already leveraging its platform to better manage their facilities services… Read More

May 21, 2013
ServiceChannel Unveils New Tool for Commercial Contractors

ServiceChannel today announced that it has introduced the ServiceClick Contractor Console, an online dashboard to aid commercial contractors in better servicing their clients and managing their business. This new tool provides contractors with an updated view of all client activity, enabling them to spot service problems before clients do as well as receive detailed summaries of all work orders, proposals and invoices across multiple clients… Read More