Facilities Management for Gym, Health & Fitness

There are over 39,000 gyms in the US as of 2018, servicing over 70 million customers. Given the importance of members’ health, every facility needs to be maintained properly and cost effectively.

Accomplishing this is no easy task – each health club location has unique needs and requirements. That’s why we’ve developed facilities management solutions that can address the needs of every segment of the industry.

Our Service Automation solution enables owners, facility managers, and staff members to create work orders, hire experienced contractors, oversee repair and maintenance work, and more across numerous locations, all through a single dashboard. The time and money saved using ServiceChannel allows fitness managers focus on what’s most important – serving customers.

Challenges of Managing Fitness Facilities

  • Gyms depend on creating great customer experiences. For that reason, they must be clean, organized, and well-stocked with equipment to ensure visitors walk away with a positive impression.
  • When it comes to customer satisfaction and safety in the health club industry, cleanliness plays an enormous role. A hygienic environment (from the bathrooms to each exercise area) will keep gym-goers happy and healthy.
  • Specialized equipment like exercise machines, saunas, and pools can be difficult and expensive to maintain. Facility managers must ensure they’re hiring the right service providers to perform repair and maintenance work.
  • The fitness industry is competitive, thus maintaining brand uptime is absolutely essential. Prioritizing regular asset maintenance of assets is critical to ensure that customers always have the equipment they need.

“The rationale for using ServiceChannel Service Automation at our company was self-evident. Essentially, we have modernized what was a rudimentary facilities management practice, which helps our studios focus on serving our members instead of managing contractors and maintenance projects.”

Brian Peoples, Director of Facilities at CorePower Yoga

Advantages of FM Software for Fitness

  • ServiceChannel’s contractor management solutions allow for the easy finding, hiring, overseeing, and evaluating of service providers, helping fitness FMs increase efficiency and ensure optimal contractor selection.
  • With ServiceChannel’s analytics capabilities, fitness FMs can view key trends, outliers, metrics, and insights on easy-to-read dashboards, helping them make data-backed decisions around spend and efficiency.
  • Using ServiceChannel’s work order management software helps fitness facilities managers easily schedule work orders and keep an organized record of all past and current work.
  • The planned maintenance features give fitness FMs the tools necessary for preventing costly breakdowns and maintaining positive customer experiences with routine repair and maintenance work.