Facilities Management Software for Luxury Retail


Luxury Retail Industry Insight Report

Read the Report

Maintaining a premium environment in a continual state of perfection is close to impossible without a systematic approach to follow.

With visual standards more stringent with luxury brands, the preventative maintenance (PM) activity in luxury retail facilities needs to be very high.

In addition, sourcing the right contractors is critical to maintain brand standards (also known as Brand Uptime). Luxury retail stores often have unique, custom designed finishes and high end wood and upholstered furnishings. Having access to a wide variety of qualified contractors with specific skills is crucial.

ServiceChannel has built its platform to handle just these types of problems.

Luxury Retail Flagship Location Case Study

Many luxury brands have a “flagship” location, often located in New York City. ServiceChannel provides these brands with the flexibility to service that store for their specific needs. Though all these luxury brands’ stores have high standards, these flagship stores require special attention.

For one global luxury brand, a principal problem was managing the large number of internal providers servicing its flagship Fifth Avenue store. With work assigned via phone or email, it was nearly impossible to track and monitor who was doing what when.

To address this challenge, we set up all internal providers on ServiceChannel’s platform. Then, with all work order requests and PMs now recorded systematically, the brand had newfound control and visibility into what was being done and by whom, as well as up-to-the-minute status. Read the full case study to learn how ServiceChannel’s Service Automation Suite was configured to fit this luxury retailer’s specific facilities management needs.

Select Luxury Retail Industry Repair & Maintenance Data

The luxury retail industry requires many types of maintenance and repair. We conducted an analytical survey to determine what needs luxury retail facilities managers are placing work orders for and where they are spending money

Top 5 Trades by Workorders

Top 5 Trades by Spend

Top 5 Maintenance Trades by Spend

Top 5 Repair Trades by Spend

*All data provided by ServiceChannel Custom Analytics 2015

Select Luxury Retail Clients