Facilities Management for Retail


The State of Brick & Mortar Retail Report

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In the US alone, there are 3.8 million retail facilities, producing $2.6 trillion in total GDP impact.

To stand out in this extremely competitive industry and keep customers coming back, retail executives must prioritize in-store experiences to give customers a reason to come back, repeatedly: to clean, comfortable, and functional retail spaces. In order to maintain these spaces without spending unnecessary dollars, facilities management processes must be streamlined and, ultimately, automated.

ServiceChannel’s Service Automation suite helps multi-location retail businesses create work orders, hire experienced contractors, schedule repair and maintenance work, and find cost-saving opportunities. Every store is different, so we’ve developed flexible, configurable facilities management solutions that address the needs of every retail segment.

ServiceChannel’s platform saves retail establishments time and money to focus on what’s most important: Serving customers and delivering a consistently exceptional experience.

In retail, your stores represent your brand. From our first client in 1999 to more than 450 today, ServiceChannel has continuously driven innovation in retail facility management. Make sure your customers get the right impression.

“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement.”

Facilities Sourcing Manager

Challenges of Managing Retail Facilities

  • Efficiency is critical to performance in the retail sector. Facilities must be efficiently maintained so that store managers and on-side staff can spend less time attending to facilities issues, and more time performing the most vital part of their work — attending to customers.
  • To keep operational risks down, retail facilities managers need to source and hire experienced, qualified and compliant contractors who know how to address any type of service request or emergency that can arise, from HVAC maintenance or shelving repair to snow removal or plumbing problems.
  • Retail executives must ensure brand uptime to attract and retain customers. Stores must be clean, shelves and racks must be full, and displays must be visually attractive.
  • It can be difficult to gain visibility and insight into retail facilities management spend, but visibility is necessary in order to identify opportunities for automation and cost-cutting.

Advantages of FM Software for Retail

  • ServiceChannel’s contractor management solutions allow you to easily find, hire, oversee, and evaluate service providers, helping retail businesses ensure the contractors they use not only have the proper certifications and insurance coverage, but also have relevant work experience.
  • With ServiceChannel’s business intelligence and analytics capabilities, it’s easy to gather, store, and analyze key payment and spend metrics, identifying trends and outliers to find effective ways to lower facilities management costs, increase quality of service, and boost operating efficiency.
  • ServiceChannel’s work order management software helps retail locations automatically dispatch and schedule new work orders efficiently and keep an organized record of all service history.Integrated asset management capabilities also allow for automated work order scheduling for pieces of equipment that need immediate contractor attention, as well as improved repair and replace decisions.
  • ServiceChannel’s planned maintenance capabilities help ensure great customer experiences and optimal store conditions by keeping necessary equipment such as HVAC units and lighting features in proper working order. Planned maintenance also saves money by reducing the chances that assets experience complete breakdowns and require costly replacements.

Select Retail Clients


Select Retail Industry Repair & Maintenance Data

Like it or not, maintenance and repair is an integral function of the retail industry. We conducted an analytical survey to determine which types of upkeep generate the most work orders and which are the most costly for retail businesses.

Top 5 Trades by Workorders

Top 5 Trades by Spend

Top 5 Maintenance Trades by Spend

Top 5 Repair Trades by Spend

Top Trade by Spend by Season

*All data provided by ServiceChannel Custom Analytics 2015