Implementation ServicesImplementation and Training Services

Configure Software to Your Specific Environment and Rapidly Move to Production

What Our FM Software Implementation Services Cover


Customized setup, configuration and rollout of ServiceChannel Service Automation

Take Your Facilities Program to the Next Level

Once you’ve made the decision to deploy a new facilities management platform, getting it up and running is the next step. That’s where the ServiceChannel Implementation team comes in.

With decades of collective experience and expertise, this group of industry and technology experts works with your team to setup and deploy ServiceChannel for your company. Our team has perfected a comprehensive methodology to understand the specifics of your business, help to define your individual business rules and capture/input the relevant data for use in the software.

As a cloud-based SaaS solution, implementing ServiceChannel Service Automation in your own environment requires no additional hardware resources. All the underlying technology is ‘behind the scenes’ and highly secure; everything’s available from our web- and mobile-based interfaces, which makes putting the software into practice much quicker.

Going Live

Implementation Phases


Implementation Service Levels

Every implementation is tailored to a company’s specific requirements. Components included at the Gold Light, Gold, Platinum and Custom levels are reflected below:

Implementation ServicesGold LightGoldPlatinumCustom
Project Management
Service Automation Product Immersion
Compliance Manager Product Immersion
Compliance Manager Requirements Assistance (up to 3 custom)
Compliance Manager Invitation Assistance (up to 100 contractors)
Standard Issue List Configuration
Two Standard Dashboards (Work Order Entry Portal)
Basic Service Automation Configuration
Training Package
Remote Rollout Support
Basic e-Invoice
Business Process Review – Consultation
Advanced Issue List Review/Configuration
Service Automation Whitelabeling
Advanced Configuration Workflows
Custom eInvoice
Transfer of Historical Data
Single Sign On
Design & Configuration Sessions
Contractor Initiated Work Order Configurations Assistance
Handyman Configuration Assistance
Budget Control Configuration Assistance
Consolidate Billing Configuration Assistance
Integration Services – Requires Scoping
Contractor Onboarding
Data Warehouse (Data Direct)
Custom Analytics
Payment Manager

How It Helps


Rapid Deployment Speed

Get up and running quickly


Learn from our years of experience on how best to use the software



Configure the system to your exact requirements

Complete Workflow Support

Automate your entire source to settle process

Best Practices

Improve your facilities management program

Contractor Integration

Include your contractors in your automated workflow