ServiceChannel Unleashes the Next Wave of IoT Innovation in Facilities Management

New ServiceChannel Refrigerant Tracking Manager streamlines verification of refrigerant use to help companies reduce emissions and certify environmentally-friendly practices

NEW YORK, April 22, 2019 /PRNewswire/ — ServiceChannel, the number one facilities management platform, today announced the launch of its new ServiceChannel Refrigerant Tracking Manager to help brands remain compliant with new EPA regulations and achieve GreenChill certification for their commitment to safeguarding the environment. By helping companies adhere to specialized protocols for repairing and maintaining assets that use refrigerants, the new solution helps grocery chains, convenience stores, and other businesses with “cold chain” assets transform refrigerant use from a source of risk to a source of strength.

Refrigerant leakage is a major contributor to global warming. A typical supermarket’s refrigeration system has an average annual leakage rate of 25 percent, which means 206 million pounds of harmful chemicals are pumped into the atmosphere each year in the U.S. alone. According to the EPA, if left unchecked, this could account for nearly 20 percent of greenhouse gas emissions by 2050.

In order to mitigate the environmental impacts of refrigerants, the EPA’s Clean Air Act mandates specific practices and verifications for the repair, maintenance and disposal of refrigerated assets. Companies typically struggle with manual and error-prone methods to initiate, manage and verify the work done on their assets, which increases their risk of fines that can total $37,500 per day.

ServiceChannel’s Refrigerant Tracking Manager reduces this regulatory risk by automating the scheduling of maintenance, repairs and follow-up verification based on the specific leak thresholds mandated by the EPA. In fact, ServiceChannel has already helped customers reduce overall leakage rates by up to 45% and can now further help them comply with these new regulations.

The solution also tracks the required information on refrigerants, emissions and charge levels that companies need to provide the EPA in order to certify their practices as “green” through the EPA’s GreenChill program. GreenChill is an EPA partnership with food retailers to reduce refrigerant emissions and their impact on climate change. With the push of a button, ServiceChannel customers can automatically generate a report for delivery to the EPA.

“After decades of relying on inefficient manual processes, it’s about time that technology advanced the ability to proactively and precisely manage this environmental and financial risk,” said Tom Buiocchi, CEO of ServiceChannel. “Thanks to advances in cloud, automation and mobile technologies, we are able to give companies the tools they need to do what’s best for the environment and track and maintain their refrigeration assets more efficiently.”

“As a supermarket chain with a neighborhood feel, we have a responsibility to take care of the community but also the environment,” said Tim Bowen, Refrigerant Compliance Manager at Tops Markets. “Now more so than ever, it is critical that we create a sustainable business that is conscious of our carbon footprint and responsible for our carbon emissions output. By using refrigerant tracking technology we are able to provide a healthy and clean environment for our customers but also save money on energy costs and remain compliant.”

The new ServiceChannel Refrigerant Tracking Manager helps companies:

  • Reduce regulatory risk by automating rules-based scheduling of follow-up verification based on charge amounts and leak percentages
  • Streamline record-keeping by tracking technician certification and recording refrigerant leak histories when specified thresholds are exceeded
  • Optimize spend on refrigerants and capital investments in assets through a granular view into asset histories and refrigerant inventories across all locations
  • Use a single platform to manage the repair and maintenance of both refrigerated assets and general assets

ServiceChannel Refrigerant Tracking Manager is generally available now. To learn more, visit:

About ServiceChannel
ServiceChannel transforms facilities management for brands that want to deliver a great customer experience across their physical locations with peak operational performance. Executives and facilities leaders at more than 500 global brands like Bloomin’ Brands, Cole Haan, CVS Health, Louis Vuitton, and Under Armour, love the ServiceChannel platform for its marketplace of 50,000 service provider companies, cloud applications, analytics, and intelligence into their multi-billion annual repair and maintenance spend. ServiceChannel is a privately held company funded by Accel, with offices in New York City, Pleasanton, Calif., North Andover, Mass., and London. For more information visit