Using Analytics to Transform Convenience Store Operations

The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically changed the ways consumers shop, exercise, and dine out. ServiceChannel is committed to helping our customers through this difficult time in any way we can. Please do not hesitate to reach out with any questions or concerns at  Catapulted into modern times by Read More

Don’t Be Fooled by Labor Rates: How to Save 20% with One Procurement Shift

A facility manager of a large restaurant chain told me that he was attempting to swap providers, but was blocked by the procurement department because the new provider’s labor rate was higher than the incumbent’s. He was frustrated because he was trying to introduce a high-quality plumber into the mix, but what he didn’t know yet was that our data could help show that hiring the new provider would Read More

5 Key Steps to Effective Contractor Management

Contractor Management Challenges Today Facilities management professionals and their teams today are required to manage highly distributed enterprises with locations (stores, restaurants, buildings, outlets, healthcare centers, etc.) all over the country or even all over the world. For repair and maintenance (R&M) of these facilities, FM teams often need to source and manage service Read More