Weathering This Record-Breaking Hurricane Season with ServiceChannel’s Weather Module

As if 2020 hasn’t been difficult enough, facilities leaders now face a new challenge — a record-breaking hurricane season. Tropical Storm Cristobal is forecasted to arrive at the US Gulf Coast this weekend, possibly as a hurricane. Doug Edgerton, a twenty-year retail facilities professional, reached out to me to ask how we could help him prepare hundreds of locations that would be impacted by this Read More

The Impact of Store Appearance on Brand Reputation

We recently explored the ways in which store maintenance impacts customer acquisition and retention. In this second post of the series, we’ll take a step back and look at the impact of store appearance (which, of course, is synonymous with maintenance in many ways) on brand reputation: The way in which a brand is perceived and valued by customers, stakeholders, and the broader retail Read More

The Impact of Store Maintenance on Customer Acquisition and Retention

A tidy, attractive, well-kept sales floor is one of the first “commandments” of a successful retail business. Nobody is going to want to spend any time – or any of their hard-earned cash – in an unpleasant environment. A store’s physical appearance reflects directly on the quality of the products for sale, so it’s critical that retail executives dedicate sufficient resources towards store Read More

How Asset Management Automation Can Prevent Overspend

Asset and inventory tagging and management is kind of like going to the dentist for most operations people: It’s good for you to do but nobody really likes to do it. Things could be worse, though. You could be in charge of asset tagging and management at Wal-Mart’s scale, which involves 900,000 fixed and movable assets and equipment.  Now multiply the complexity of managing those assets Read More

Increase Efficiency and Optimize FM Performance with Data Analytics

In the many years we’ve had the privilege of hosting our user conferences, we have seen remarkable advancements in how facilities managers approach their profession. FMs that we interact with today are taking a more strategic, analytical approach to their day-to-day tasks. They are no longer content as simply the “fixer-uppers” of the business when problems crop up with buildings or equipment. Read More

7 Smart Building Technologies Needed to Bring Facilities into the Future

Perhaps no technology trend has had a bigger impact on facilities management than the investment into “smart” building technologies. This already-multi-billion dollar market is growing leaps and bounds, featuring tech that ranges from optimized climate control to smart parking garages and self-cleaning bathrooms, plus many other use cases both known and still to be imagined. A smart Read More

4 Ways Service Automation Transforms Repair and Maintenance Processes

Service automation is a process to help human workers complete their tasks quicker, easier, and more efficiently. This can be applied across many business operations, including facilities management. Service automation for facilities management focuses on supporting facilities managers with automated repair and maintenance efforts. In this post, we will look at four specific areas in Read More

How Facilities Management Can Improve Your Business’s Customer Service

Efficient and effective facility maintenance and repair is a critical component in creating superior customer experiences, especially in retail, restaurant, and convenience store locations. While it starts with doing the research and really knowing and understanding your customers, real change happens when you start to utilize facilities software that is both automated and has analytic Read More