Weathering This Record-Breaking Hurricane Season with ServiceChannel’s Weather Module

As if 2020 hasn’t been difficult enough, facilities leaders now face a new challenge — a record-breaking hurricane season. Tropical Storm Cristobal is forecasted to arrive at the US Gulf Coast this weekend, possibly as a hurricane. Doug Edgerton, a twenty-year retail facilities professional, reached out to me to ask how we could help him prepare hundreds of locations that would be impacted by this Read More

Investing in Artificial Intelligence for Retail: Why it Matters for Long-Term Growth

There’s a lot more to being a successful retailer these days than moving product off your shelves. Competition is fierce, with brands constantly innovating new shopping experiences, marketing campaigns, and ways to interact with customers. Add to that the growing influence of digital natives like Amazon and Allbirds in the brick-and-mortar realm, and traditional retailers have themselves a Read More

What Does the Future of Grocery Shopping Look Like? 3 Trends on the Horizon

The grocery industry, like retail in general, is changing – and fast. Today, there are more food shopping options for consumers than ever before, including meal kit delivery services, curbside pickup, online ordering, and more. Women are no longer the primary shoppers, millennials are turning to mobile apps for on-demand meals, and just about everyone is on the hunt for some kind of specialty, Read More

How the ‘Retail Renaissance’ is Redefining the In-Store Experience

Steve Jobs, the guy who told us to think different, said this about the importance of customer experience: "You've got to start with the customer experience and work back toward the technology - not the other way around." Walk into any of the Apple stores around the world and you’ll see this philosophy come to life in every facet of the in-store experience. This is why the successful Read More

7 Smart Building Technologies Needed to Bring Facilities into the Future

Perhaps no technology trend has had a bigger impact on facilities management than the investment into “smart” building technologies. This already-multi-billion dollar market is growing leaps and bounds, featuring tech that ranges from optimized climate control to smart parking garages and self-cleaning bathrooms, plus many other use cases both known and still to be imagined. A smart Read More

Billion Dollar Investments to Establish Better Customer Experience Management

  This is the third in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. At one time, looking for innovation and mergers & acquisitions in the field services management industry, and in particular facilities management, was like looking for a needle in a haystack. Not Read More

4 Automation Technologies Revolutionizing Facilities Management

The facilities management industry is constantly evolving due to technological innovation. Right now, automation technologies are revolutionizing the industry by streamlining and simplifying work processes, plus taking mundane responsibilities off of facilities managers’ plates. Adopting automation technology has a host of other benefits, such as reducing repair and maintenance spend by more Read More